Terms & Conditions of Sale

Please review our Privacy Policy to understand our privacy practices. 

By using this Website, you warrant that all data provided by you is accurate and up to date, and that you have read and accept the terms contained in our Privacy Policy. You are responsible for maintaining and promptly updating your account information to ensure accuracy and completeness. If you disagree with our privacy notice, please do not continue to use our website. 

PRICING AND WEBSITE ERRORS 

The Website currently supports various currencies. If your local currency is not applied to your order, you will be charged in the default currency, which is USD. Your issuing bank will then apply the currency conversion. You can pay on the Website using a credit or debit card, or any other available payment method. If you choose to pay with a card, you can use Visa, Mastercard, and American Express (available for USD transactions only). Upon receiving your order, we conduct a standard pre-authorisation check on your payment card to ensure there are sufficient funds to complete the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. 

If you make use of a payment platform, it is your responsibility to make sure you are aware of its terms and conditions. 

Personal information provided during the order and registration process as a Kayali.com customer should be true, accurate, current, and complete in all respects. If any information changes, please contact our Customer Service team or update your online account details accordingly. 

If you are waiting for a refund for items you have returned, your refund will be processed within 14 days of receipt of the items at our warehouse. You can use your return tracking number to confirm whether they have been received successfully. The items will be checked and verified, and then the refund will be initiated. After a refund has been processed from our end, it may take up to 14 business days for the amount to appear in your issuing bank account. If you still have not received your refund after this period, please let us know. 

As long as the card account stays open, your refund will be credited back to that card. We can still process a refund to the same card even if it has been lost, stolen, or cancelled. We cannot issue refunds to another card or payment method. If you encounter an error with your refund, please let us know, and we'll resolve it promptly. First, check that no discounts were applied at the time of purchase and that your delivery charge was eligible for a refund if it relates to returned items. 

You have a legal duty to reasonably care for the products while they are in your possession, and you will be responsible for any decrease in their value caused by handling beyond what is necessary to determine their nature, characteristics, and functionality. 

If you are not satisfied with your purchase, you may return your item. within 14 days, with the exceptions listed HERE. For further details on how to return your items, please visit HERE. You will be refunded for the amount paid for the product, excluding any shipping costs. Products must be of saleable quality and returned in their original, saleable condition, complete with their original packaging, barcodes attached and accompanied by the relevant online dispatch note. Refunds will be credited to the original payment method used for processing. The cost of postage for returning the item(s) is not refunded. 

If you have returned your item using the pre-paid label provided by KAYALI BEAUTY, it will be checked and verified at our warehouse. If all return requirements have been met, your refund should be processed within 14 days of receiving the items. Once your refund has been processed, it may take up to 14 days for the change to be reflected in your issuing bank account. If you can confirm that your returned items have been received and this date has now passed, please let us know so we can investigate further. If your items are eligible for return, we recommend using the return label provided by KAYALI BEAUTY, as we cannot reimburse you for the return shipping cost if the pre-paid label is not used. If, however, you have returned your items using an alternative return label, please also provide tracking details when you get in touch. 

If you receive an email informing you that your order was unsuccessful and has been cancelled, it is unlikely that any money was transferred from your account. An authorisation may have occurred, which is just a temporary hold on the funds, and no money has been transferred. In this scenario, the hold will be lifted automatically within 48 hours; however, please note that it may take longer for the change to be reflected by your issuing bank. If you have any concerns or questions about whether your card was charged or 'authorised', just let us know. 

If products received as a gift (recipient is not the purchaser) and are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order.‘ Free Gift returns: If the original qualifying item is eligible for return, then it remains eligible for return even if you received a Free Gift with it; however, if you wish to return the original qualifying item, the 'Free Gift' should also be returned to receive a full refund.  

If any items in your order arrive in unsatisfactory condition, please notify us within 7 days of delivery. Send your order number and clear photos of the damaged item, along with your packing slip, using the 'Contact Us' feature. Please note that we cannot consider cases reported more than 7 days after receiving your items. Do not dispose of the items, as you may need to return them to be eligible for a refund. If you have any further questions regarding an online return, please Contact Us. 

For hygiene purposes, we do not have an exchange policy. Any items eligible for return can only be returned for a refund. If you need an alternative product, you will need to return the items first and then place a new order. 

Unfortunately, we cannot always accommodate cancellation requests. We will try our best to assist, but after a certain stage of order processing, it can no longer be cancelled. We aim to ship orders as quickly as possible. Although you may message us immediately after placing your order, please note that it doesn't always guarantee cancellation. The cancellation request must be reviewed, and then it will be sent to our warehouse processing team. If you would like to attempt to cancel an order, please send us the Order Number to be cancelled and include the message: 'Please Cancel My Order.' This will help us prioritize your email. You can do this via the 'Contact Us' form. If we are unable to cancel your order, your items may still be eligible for return. You can check out our returns policy here. 

All orders for products are subject to availability. In the event of supply difficulties or if a product is no longer in stock, our Customer Care team will send you an email advising that we are unable to fulfil your order. 

Free samples offered at checkout are not guaranteed to be available. 

Subject to the STOCK AVAILABILITY clause above, we will endeavor to fulfil your order for product(s) listed in the Order Confirmation within a reasonable time unless there are exceptional circumstances. If, for any reason, we are unable to meet the delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation, with a full refund. Once your order has been dispatched, we will email you the details of your order to the email address provided. 

For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order or at a selected KAYALI BEAUTY or such other delivery method as shall be agreed between you and us. If you wish to send products to different addresses, you must create a different order for each delivery address. 

KAYALI BEAUTY reserves the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavours to authorise payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our sole discretion. KAYALI BEAUTY will not be liable to you or any other third party by reason of our withdrawing any product from this Website, removing or editing any materials or content on this Website, or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt. 

Where KAYALI BEAUTY reasonably believes that a refund or replacement request is in misuse, made in bad faith, or fraudulent, KAYALI BEAUTY reserves the right to refuse a refund or replacement request 

By taking advantage of the Free Shipping Service, you agree to the following Terms: 

Currently, free shipping on KAYALI.com orders is applied to orders above USD 95 / GBP 79. This will be applied to the currency displayed on your order, not based on conversion, and is subject to change. This offer will be applied automatically at checkout. The free shipping threshold is calculated after any discounts have been applied, and before any taxes, duties, or fees are added at checkout. This may vary during promotions and sale periods. *USD threshold may vary based on shipping address. 

Otherwise, delivery charges apply. The shipping cost will depend on your delivery address. After entering your delivery address at checkout, you will be able to view the available delivery options and their associated costs. 

KAYALI BEAUTY reserves the right to cancel this free shipping service and amend these Terms at any time. 

Requests to update your shipping address are not guaranteed, regardless of when the request is made.  We will attempt to change the delivery address if the order has not yet been processed. However, if this is unsuccessful, we will deliver the order to the shipping address stated on the order. KAYALI BEAUTY will not be responsible for any charges for address changes made to the carrier.  

Unfortunately, we are unable to combine your orders for delivery. If you place multiple orders, they will be shipped separately. We apologize, but we are unable to assist you further with this request. 

APO addresses: We can only offer delivery to APO addresses within the US. USPS will deliver orders, and delivery may take up to 14 days. Unfortunately, we cannot ship fragrance or any HAZMAT items to an APO address. 

Some countries may require payment of taxes and duties upon arrival, which will be applied by your local customs office. To ensure you are aware of these charges, upon ordering, you will be unable to proceed to checkout without acknowledging the potential duties and taxes you may incur (tax & duties may be calculated against the order value before any discount or sale prices are applied). For delivery to any country that requires applicable tax & duty, these charges would have been included at checkout, and you should not be subject to any additional charges. 

Your local customs office may also apply sales tax & duties against the full retail value of the complementary or discounted item. They will review the value of the product at retail price and not view this as a 'free' or discounted item. 

Please be aware that, although you may qualify for free shipping based on your order value, this does not exempt you from potentially having to pay duties and taxes, as these are imposed by customs authorities in your country and not by KAYALI BEAUTY. 

All information and content available on the Website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of KAYALI BEAUTY  or our parents, subsidiaries, affiliates, partners or licensors, and is protected by United States and international laws, including laws governing copyrights and trademarks. 

Except as outlined in the limited licenses in the section below, or as required under applicable law, neither the Content nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. 

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Website for personal purposes. You understand and agree that you will not do or attempt to do or cause any third party to do or attempt to do any of the following in connection with your use of the Website: 

We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to the Website (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages (as determined in our sole discretion); (v) may not portray us or our products or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and/or (vi) may not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website. Upon receipt of such a request, you shall immediately remove such a link and cease any linking unless separately and expressly authorized in writing by us to resume linking. 

Any unauthorized use by you of the Website or any and/or all our Content automatically terminates the limited licenses outlined without prejudice to any other remedy provided by applicable law or these Terms. 

By accessing or using the Website or any Content, you agree that you will comply with these Terms and any warnings or instructions on the Website. You agree that when accessing or using the Website or any Content, you will act in accordance with the law, custom, and in good faith. You may not make any change or alteration to the Website or any Content or services that may appear on this Website and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms, if you default negligently or willfully in any of the obligations outlined in these Terms, you shall be liable for all the losses and damages that this may cause to us, our parents, subsidiaries, affiliates, partners, or licensors. 

Subject to the age restrictions outlined above, you may view and use many features of the Website without registering, including making purchases. However, to access and use certain parts of the Website, you will need to register an account with us. You are responsible for maintaining the confidentiality of your account, username, and password, as well as for restricting access to your computer. If there has been an unauthorised use of your password or account, please notify us immediately. You are responsible for providing and maintaining current, complete, accurate, and truthful information on your account. You agree to accept responsibility for all activities that occur with your permission or authorization under your account, username, and/or password, or because you fail to maintain sufficient security over your account, username, and/or password. If you are accessing and using the Website on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and to accept liability for harm caused by any wrongful use of the Website or Content resulting from such access or use. You may cancel your online account with us at any time by contacting our Customer Care team at Contact US  We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if, in our sole discretion, it is in our best interest to do so. 

We are not responsible for the content of any third-party sites, even if they are linked to or from the Website. Links appearing on the Website are provided for convenience only and do not constitute an endorsement by us, our parents, subsidiaries, affiliates, or partners of the referenced content, product, service, or supplier. Your use and access of these third-party websites is at your own risk. We are in no way responsible for examining or evaluating. We do not warrant the offerings of the third-party websites or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including, without limitation, their privacy policies and Terms. You should carefully review the privacy policies and Terms of the third-party websites you visit. 

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Website in any manner, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products. 

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. 

We are not responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for it. We do not endorse or control the User Content transmitted or posted on the Website; therefore, we do not guarantee the accuracy, integrity, or quality of such User Content. You understand that by using the Website, you may be exposed to User Content that is offensive, indecent, or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed, or otherwise made available via the Website. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content. 

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content, and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms, we have the right to remove any User Content that violates these Terms or is otherwise objectionable, and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms or infringe the rights of others. 

If you wish to delete certain of your public User Content, such as your ratings and reviews posting(s), on the Website or in connection with our mobile applications, please contact our Customer Care team via the Contact Us form and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may be unable to process your deletion request if you are unable to provide the necessary information to us. Please allow up to 30 business days for your deletion request to be processed. 

We respect the intellectual property of others and require that users of the Websites do the same. We also maintain a policy that provides for the termination, in appropriate circumstances, of the Websites’ use privileges for users who are repeat infringers of intellectual property rights. Consistent with the Digital Millennium Copyright Act, if you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an e-mail or written notice to our Designated Agent for notices of infringement and provide the following: 

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that you claim is infringed. 

Identification of the copyrighted work(s) that you claim have been infringed. 

A description of the material that you claim is infringing and the location of that material on the Website. 

Your address, telephone number, and email address. 

A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. 

You can contact us for notifications of claimed infringement through our Customer Care team.  

NOTE: THE ABOVE CONTACT INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING KAYALI BEAUTY ONLINE THAT COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS AND SHOULD BE DIRECTED TO OUR CUSTOMER SERVICE GROUP BY EMAIL. 

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later. 

Due to the nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website. All product descriptions, information, and materials posted on this Website are provided “as is” and without any express, implied, or otherwise arising warranties. 

Neither we nor our parents, subsidiaries, affiliates, partners, or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with these Website Terms or the Website or its contents or services. 

You agree that neither we nor our parents, subsidiaries, affiliates, partners, or licensors will be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, missed delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control. 

Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Nothing in this Clause will affect your statutory rights as a consumer or your Contract cancellation rights. 

Further, neither we nor our parents, subsidiaries, affiliates, partners, or licensors will be liable in contract, warranty, or in tort (including negligence) for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability for such claims exceed one hundred dollars ($100.00). 

You agree that no claims or actions in contract, warranty, or in tort (including negligence) arising out of, or related to, the use of the Website or these Terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you are dissatisfied with the Website, termination of your use of the Website is your sole remedy. We have no other obligations, liabilities, or responsibilities to you. 

*Do not rely on information on this site* 

The site's content is provided for general informational purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. 

If you breach these Terms and we take no action, this does not constitute a waiver of our rights, and we will still be entitled to exercise our rights and remedies in any other situation where you breach these Terms. 

Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute, claim, or controversy regarding the Website, shall be finally settled in accordance with of the Dubai International Finance Centre (“DIFC”). for all disputes arising out of or relating to this contract out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Mediation Rules of the Dubai International Arbitration Centre (“DIAC”), which Rules are deemed to be incorporated by reference into this clause. The seat or legal place of arbitration shall be the DIFC, Dubai, United Arab Emirates. The number of arbitrators shall be one (1). The language to be used in the arbitral proceedings shall be English. The decision of the arbitrator shall be final, binding, and incontestable and may be used as a basis for judgment thereon in any country or region. The prevailing party in any action or proceeding to enforce the Agreement shall be entitled to costs and attorneys’ fees. 

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and no arbitration or proceeding shall be joined with any other;  there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and  there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. 

You consent to receive any agreements, notices, disclosures, and other communications (collectively, "Notices") to which these Terms refer from us electronically, including, without limitation, by e-mail or by posting notices on this Website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by Contacting Us and discontinue your use of this Website. In such an event, all rights granted to you pursuant to these Terms, including but not limited to the LIMITED LICENSES clause above, shall automatically terminate. Unfortunately, we cannot provide the benefits of this Website to any user who cannot consent to receiving notices electronically. This condition does not affect your statutory rights. 

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to receipt of marketing communications. Your options regarding receipt of marketing communications are outlined in our Privacy Notice. This condition does not affect your statutory rights. 

If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be fully valid permitted by law. 

If you have a complaint about KAYALI BEAUTY, please Contact Us. 

Except to the extent any applicable law provides otherwise, these Terms and any access to or use of our Services will be governed by the laws of the United Arab Emirates, excluding its conflict of law provisions. The proper venue for any disputes arising out of or relating to the Terms and any access to or use of our Services that are not otherwise subject to arbitration (as indicated below) will be the state and federal courts located in Dubai, United Arab Emirates. 

The above Terms constitute the entire agreement between the parties and override any previous or current agreements between you and KAYALI BEAUTY. These Terms will govern all contracts for the purchase and sale of KAYALI BEAUTY products from the Website.